Un-Stuffing the Stuffed Shirts

It’s lonely at the top. Or, so I’ve heard. And the reason is that senior executives are often viewed as unapproachable and impersonal. And in a military setting where officers have to send troops into deadly combat, that irreproachable stature is probably necessary. But in a business environment, it can do more harm than good. [read more]

The Monthly Challenge: How to Solve Tough Problems and Build Collaborative Teams at the Same Time

A friend of mine we’ll call Tom was a partner at a big consulting firm. One day, he showed up at one of his client’s offices and heard this: Sorry, Tom. We’re going to have to cancel your retainer—at least for a little while.” Now, to a consultant, those are about the worst words you [read more]

Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life

My guest this week is Dr. Mark Goulston, a Los Angeles-based psychiatrist and consultant. He blogs for the Harvard Business Review, Fast Company Magazine, The Huffington Post, and Psychology Today. And he’s regularly featured in the Wall Street Journal, Fortune, Newsweek, and Time. He’s also the author of a number of books, including Just Listen [read more]

How to never work with strangers again

One of the quickest and effective ways to create caring, productive relationships between employees is also one of the easiest. And it just requires sharing a few stories. The day I learned that lesson was the day I had a long conversation with Jamie Johnson. . . Starting a new job is one of those [read more]