Episode 2: What scares people about change, and how to fix it

http://traffic.libsyn.com/leadwithastory/LWAS_002.mp3Podcast: Play in new window | Download | EmbedSubscribe: Android | RSShttp://traffic.libsyn.com/leadwithastory/LWAS_002.mp3Podcast (lead-with-a-story-podcast-series): Play in new window | Download | EmbedSubscribe: Android | RSS The best lesson I ever learned about leading change I learned from two twin 6-year-old boys. And that lesson is this: People aren’t afraid of change. They’re afraid of not being…

Episode 1: A customer-service story gone horribly right

Episode 1: A customer-service story gone horribly right

http://traffic.libsyn.com/leadwithastory/LWAS_001.mp3Podcast: Play in new window | Download | EmbedSubscribe: Android | RSShttp://traffic.libsyn.com/leadwithastory/LWAS_001.mp3Podcast (lead-with-a-story-podcast-series): Play in new window | Download | EmbedSubscribe: Android | RSS A world-class customer service story you wish was from your company. Learn what great customer service looks like and why you don’t know any great stories like this in your organization.