IMAGINE CONDUCTING this experiment. Put five monkeys in a cage with a bunch of bananas hanging from the ceiling. Underneath the bananas, place a ladder just tall enough to reach them. read more
If you’d been in one of Mark Bowser’s customer service training classes in Indianapolis in the late 1990s, those are the first words you would have heard him say as he introduced himself.
I normally don’t pull a bait-and-switch on my podcast guests. But this week I did. I was scheduled to interview Jacob Morgan about his new book The Future Leader: 9 Skills and Mindsets to Succeed in the Next Decade.