Tough Feedback? Talk to My Agent. Receiving Performance Feedback Like a Pro

There’s an endless amount of advice available for how to give tough feedback effectively, but very little on how to receive it well. One person who learned how the hard way is Gail Hollander. Gail has been in the advertising business for 25 years, and has worked in several of the most prestigious agencies in [read more]

A 3,000-year-old technique for delivering tough feedback to the boss

Giving feedback is a lot easier when the misstep is obvious once pointed out. Unfortunately, people sometimes have difficulty seeing even an obvious mistake when they’re the ones committing it. What can you do when others can’t (or won’t) see the error in their ways? Tell them a feedback story about someone else. One of [read more]

The WORST advice about how to be seen as a leader

In 2010, I had the pleasure of working with Courtney Minor. She’d just been promoted and was working with a new team on an important project. The day came when she, along with her teammates, had the opportunity to present their work to the leadership team, which I was a part of. Presenting to the [read more]

One of my (many) leadership mistakes. (You’re welcome.)

I’d just started a new assignment one month earlier when my boss called me into her office. The good news was that our business was great this year, and we were on track to overdeliver our objectives. The bad news was that next year was shaping up to be much tougher. To hit our numbers, [read more]

5 Steps to more effective feedback

I never considered myself an especially gifted manager of people. But every once in awhile I did something right. This week’s story is about one of those days a few years ago. I had a project review meeting with a junior manager in a corporate department that supported my team. He was an absolute top [read more]