http://traffic.libsyn.com/leadwithastory/LWAS_078.mp3Podcast: Play in new window | Download | EmbedSubscribe: RSShttp://traffic.libsyn.com/leadwithastory/LWAS_078.mp3Podcast (lead-with-a-story-podcast-series): Play in new window | Download | EmbedSubscribe: RSSWhen Ray Brook’s flight landed at Portland International Airport on Monday morning, he headed straight for National Car Rental where he had a reservation. He had a meeting with a customer in 30 minutes and a…
Category: Customer Service
What video games taught me about lousy customer service
http://traffic.libsyn.com/leadwithastory/LWAS_055.mp3Podcast: Play in new window | Download | EmbedSubscribe: RSShttp://traffic.libsyn.com/leadwithastory/LWAS_055.mp3Podcast (lead-with-a-story-podcast-series): Play in new window | Download | EmbedSubscribe: RSS“Not yet, Dad! I have to get to the next level!” That’s the response I got every time I told my then 12-year-old son, Matthew, it was time to stop playing video games and go to…
Episode 10: Creating better employees, happier customers, and more of both
http://traffic.libsyn.com/leadwithastory/LWAS_010.mp3Podcast: Play in new window | Download | EmbedSubscribe: RSShttp://traffic.libsyn.com/leadwithastory/LWAS_010.mp3Podcast (lead-with-a-story-podcast-series): Play in new window | Download | EmbedSubscribe: RSS Taking care of the customer once you have them is just as important as all the effort you go through to get the customer in the first place. In fact, happy customers can become your…
Episode 1: A customer-service story gone horribly right
http://traffic.libsyn.com/leadwithastory/LWAS_001.mp3Podcast: Play in new window | Download | EmbedSubscribe: RSShttp://traffic.libsyn.com/leadwithastory/LWAS_001.mp3Podcast (lead-with-a-story-podcast-series): Play in new window | Download | EmbedSubscribe: RSS A world-class customer service story you wish was from your company. Learn what great customer service looks like and why you don’t know any great stories like this in your organization.